Cancellation & Refund Policy

Applies to all Fit Lizzy, LLC coaching tiers and The Upgrade wellness program

This Cancellation & Refund Policy sets out Fit Lizzy, LLC’s (“Lizette Ortiz,” “Fit Lizzy”) cancellation, rescheduling, and refund terms for all Programs. Fit Lizzy, LLC operates a strict cancellation policy, reflected below, to protect the availability of coaching time reserved for you and, in The Upgrade, for a small, capped group of participants.

1. Session-Level Cancellation and Rescheduling

Individual sessions and calls—including kickoff calls, weekly coaching sessions, and check-in calls—require at least 24 hours’ advance notice to cancel or reschedule at no charge. Notice must be sent to lizette@fitlizzy.com or through your program’s approved communication channel.

• Cancellations with 24+ hours’ notice: the session may be rescheduled within the remainder of your active program period, subject to availability.
• Cancellations with less than 24 hours’ notice, or no-shows: the session is forfeited. It is not refunded, credited, or rescheduled.
• Repeated late cancellations or no-shows may affect eligibility for future enrollment.

2. Program-Level Cancellation (Before Start Date)

3. No Refunds After a Program Begins

Once a Program begins, all fees are non-refundable. This applies to the flagship coaching tiers (Self-Guided Reset, Signature Coaching, Elite Concierge) and to The Upgrade wellness program. This includes situations where a client stops participating, is dissatisfied with results, or is unable to continue for personal reasons. See “Discretionary Exceptions” below for the limited exception considered at Fit Lizzy, LLC’s discretion.

4. The Upgrade — Additional Terms

The Upgrade is capped at 5 participants on a first-come, first-served basis. Because a seat held for you reduces availability for other prospective participants, the following additional terms apply:

• A seat is only secured once payment is received in full through Square.
• Seats are non-transferable to another person without Fit Lizzy, LLC’s written consent.
• Once The Upgrade begins, fees are non-refundable, consistent with the section above.

5. Discretionary Exceptions

Fit Lizzy, LLC may, at its sole discretion, offer a credit toward a future Program (rather than a cash refund) in the case of a documented medical emergency or other extraordinary circumstance preventing participation. Any such accommodation is discretionary, is not guaranteed, and does not waive or modify the general no-refund policy above.

6. Payment Processing and Refund Timing

Payments are processed through Square. Approved refunds are issued to the original payment method and may take approximately 5–10 business days to appear, depending on your bank or card issuer.

7. Chargebacks and Disputes

If you have a billing concern, please contact us directly at lizette@fitlizzy.com before initiating a chargeback or payment dispute with your bank or card issuer, so that we have the opportunity to address it directly.

8. How to Request a Cancellation

All cancellation requests must be submitted in writing to lizette@fitlizzy.com. A cancellation is effective as of the date the written request is received, not the date you stop attending.

9. Changes to This Policy

Fit Lizzy, LLC may update this Policy from time to time. The version posted on this page at the time of your enrollment governs your Program unless a change is required by law.

Acknowledgment

By enrolling in a Program, you agree to this Cancellation & Refund Policy, including the 24-hour session notice requirement, the 24-hour program-level cancellation window, and the no-refund policy once a Program begins.